Thank you for shopping at wlivor.xyz. We are committed to providing our customers with high-quality products and excellent service. However, if you’re not satisfied with your purchase or encounter any issues, we have created a clear and easy return policy to ensure your rights are protected.
Return Conditions
To request a return, your product must meet the following conditions:
- Product is unused and in original condition: The product must be in its original state, undamaged, scratched, or used.
- Product is in original packaging: The product packaging must be intact, not torn, broken, or opened.
- Return request within 30 days: You can request a return within 30 days of receiving the product.
- Receipt or order number: You must provide a receipt or order number to verify the transaction.
Non-returnable Products
We cannot accept returns for the following items:
- Products that have been used or damaged due to customer negligence.
- Discounted or clearance items (unless defective).
- Fragile products without original protective packaging.
Return Process
To initiate a return request, please follow these steps:
- Contact Customer Service: Email us at support@wlivor.xyz or call 0903 123 456 to notify us of your return request. Please include your order number and reason for return.
- Package the product carefully: Once your return request is confirmed, please pack the product securely to prevent damage during shipping. Follow the provided return address.
- Send the product back: Please send the product back to us at Return Address: 123 ABC Street, District 1, Ho Chi Minh City, Vietnam. Shipping fees for returns are the customer’s responsibility, unless the product is defective or incorrect.
- Review and processing: After receiving the returned product, we will inspect its condition and decide whether to approve the exchange or refund. Processing time may take 3 to 5 business days.
Exchange Methods
- Exchange for another product: If you’d like to exchange the purchased item for another product of equal value, we will assist you with the exchange.
- Refund: If you prefer a refund instead of an exchange, we will refund your money via the original payment method (credit card, bank transfer, or e-wallet).
Refund Time
Once your product is confirmed to meet return conditions, the refund process will take 7 to 10 business days. Refund method will depend on the original payment method.
Return Shipping Fees
- Return shipping fees: If the return is due to a customer change of mind or error, the customer will bear the return shipping costs.
- Free return shipping: If the product is defective or not as described, we will cover the return shipping costs.
Defective or Incorrect Products
If the product you received is defective or does not match the description, we will replace it or refund your money. Please contact us within 7 days of receiving the product for assistance.
Common Return Reasons
Here are some common reasons customers request returns:
- Defective products: The product has defects, damage, or doesn’t work as expected.
- Incorrect products: The color, size, or features do not match the description on the website.
- Change of mind: You can return the item if you change your mind about the purchase.
Gift Return Policy
If you received a product as a gift, you can still return it according to the above policy. However, the return must be made within the allowed time frame, and you will need the order number or original receipt.
International Return Policy
We offer international return services for overseas customers. However, international shipping costs are the customer’s responsibility, and the processing time may take longer than for domestic returns.
Policy Changes
We reserve the right to change or update this Return Policy at any time without prior notice. Any changes will be posted on our website and will take effect immediately.
Contact Us
If you have any questions regarding the Return Policy or need assistance with your return, please contact us at:
- Email: support@wlivor.xyz
- Phone: +12127348901