Welcome to wlivor.xyz! We are committed to providing high-quality products and professional warranty services to ensure customer satisfaction. Our warranty policy is designed to support you in case of any unexpected product issues. Below are the details of our warranty policy.

1. Warranty Coverage

Our warranty policy applies to all products sold on our website, including but not limited to electronics, accessories, household items, and other products. The warranty applies only to manufacturer defects and does not cover damage caused by user mishandling.

2. Warranty Duration

The warranty period varies depending on the type of product purchased. Typically, the warranty ranges from 6 months to 2 years. The warranty period begins from the purchase date and is specified on the invoice or receipt.

3. Warranty Conditions

To qualify for warranty service, customers must meet the following conditions:

  • The product must still be within the warranty period.
  • A valid purchase invoice and warranty receipt must be provided.
  • The product must have been used correctly and not damaged by external factors such as impacts, drops, or exposure to natural elements (water, excessive humidity, etc.).
  • No signs of unauthorized repair or use of non-genuine parts.

4. Warranty Request Process

If your product experiences an issue and requires warranty service, please follow these steps:

  1. Contact us: You can contact us via email, phone, or our website for support.
  2. Provide product information: Please provide details about the product, including the order number, a description of the issue, and photos (if applicable).
  3. Request confirmation: We will confirm your warranty request and provide further instructions. In some cases, we may ask you to send the product to our service center for inspection.
  4. Warranty resolution: After verification and inspection, we will decide on repair, replacement, or refund (if applicable). The processing time will be communicated to you before proceeding.

5. Exclusions from Warranty

While we are committed to providing the best warranty service, some situations are not covered by the warranty:

  • Products that are beyond the warranty period.
  • Damage caused by user misuse, including but not limited to drops, exposure to liquids, or improper use.
  • Damage resulting from unauthorized repairs or the use of non-genuine parts.
  • Consumable items like batteries, power banks, or fast-wearing accessories.

6. Extended Warranty Policy

We also offer extended warranty options for certain special products. If you are interested, please refer to the extended warranty plans available on our website or contact our customer service team for more information.

7. Product Return Policy

If a product cannot be repaired or replaced under the warranty, we will offer a product return under the following conditions:

  • The product must be returned in its original condition without further damage during use.
  • The product must include all packaging and accompanying accessories.
  • The return policy does not apply to products that have been used or altered.

8. Contact Information

For any questions regarding our warranty policy or warranty requests, please contact us through the following channels:

9. Important Notes

  • Customers should retain their purchase invoice and warranty receipt to ensure warranty eligibility.
  • This warranty policy may be updated periodically, so please check our website for the latest terms.
  • We are committed to processing warranty requests quickly and fairly, always prioritizing customer satisfaction.

Thank you for choosing wlivor.xyz. We look forward to serving you again in the future!